At Walk-In Notary, we meet thousands of clients every year for documents that range from the routine to the deeply personal. Although we do not provide legal advice and therefore do not form a solicitor-client relationship, we hold ourselves to the same confidentiality standards that lawyers follow under the Law Society of Ontario’s rules.
Those rules state that a lawyer cannot reveal to any third party that someone is a client, and they cannot disclose any details about that person or their documents. We choose to abide by these same expectations. We believe that confidentiality is a fundamental part of the trust our clients place in us, and we treat all information in our office with the highest level of care.
This means that we do not confirm to anyone, not even a family member or employer, whether you visited our office. We do not share copies of your documents, and we do not discuss the purpose of your appointment. Nothing about your visit is disclosed unless the law requires it, which is extremely rare.
If a third party needs to verify that a document has been notarized by us, we have a clear process in place that protects your privacy while still allowing legitimate verification. You can read more about that process in our dedicated blog post on this topic.
Confidentiality is not just a technical rule for us. It is a core part of how we operate, and it reflects the respect we have for every person who walks through our doors.
